Terms of service

Terms, Privacy Policy Refund Policy & Disclaimer

Last Updated: April 2026

1. Introduction

Welcome to CertificateFirst.com. By accessing or using our website and services, you agree to the terms outlined in this document.

CertificateFirst.com is a private consultancy service that assists individuals in obtaining and processing various official documents. We operate independently and are not affiliated with any government authority, including but not limited to NADRA, Union Councils or any other government organization.

2. Acceptance of Terms

By using our website, you agree to:

  • Use our services for lawful purposes only
  • Provide accurate, complete and truthful information
  • Comply with all applicable laws and regulations

If you do not agree with these terms, please do not use our services.

3. Nature of Services

We provide:

  • Assistance with document applications (birth certificates, marriage certificates etc.)
  • Guidance on procedures and requirements
  • Support in preparing and submitting applications

We do not issue official documents. All documents are issued by the relevant government authorities.

4. No Guarantee of Approval

  • We do not guarantee approval or issuance of any document
  • Final decisions are made solely by government authorities
  • Applications may be rejected due to eligibility, verification or documentation issues

5. User Responsibilities

You agree that:

  • All information provided is accurate and genuine
  • Documents submitted are valid and not fraudulent
  • You are responsible for reviewing your details before submission

We are not responsible for errors caused by incorrect or incomplete information.

6. Fees and Payments

  • Service charges are communicated before work begins
  • Payment may be required in advance (full or partial)
  • Fees may vary depending on urgency and complexity

Refund Policy

  • Fees are non-refundable once processing has started
  • Refunds may only be considered if no work has been initiated

7. Processing Time

  • Timelines provided are estimates only
  • Delays may occur due to:
    • Government processing procedures
    • Verification requirements
    • Public holidays or unforeseen issues

We are not responsible for delays beyond our control.

8. Limitation of Liability

CertificateFirst.com shall not be held liable for:

  • Application rejections or delays
  • Losses due to incorrect user-provided information
  • Government decisions or actions
  • Any indirect or consequential damages

Our liability is limited to the amount paid for the service.

9. No Government Affiliation

We clearly state that:

  • We are a private consultancy service
  • We do not represent any government authority
  • We do not have authority to approve or issue official documents

10. Privacy Policy

We are committed to protecting your personal information.

  • Your data is used only for service-related purposes
  • We do not sell or share your data with unauthorized parties
  • Information may be shared with relevant authorities only when required for processing

We take reasonable steps to ensure your data is handled securely.

11. Third-Party Services

Our website may include links to third-party websites or government portals.

We are not responsible for:

  • External website content
  • Their privacy policies
  • Their services or actions

12. Intellectual Property

All website content including:

  • Text
  • Design
  • Graphics
  • Branding

is the property of CertificateFirst.com and is protected by copyright laws. Unauthorized use is strictly prohibited.

13. Service Refusal

We reserve the right to:

  • Refuse service to any user
  • Cancel ongoing services in cases of:
    • Fraudulent activity
    • Misleading or false information
    • Misuse of our platform

14. Disclaimer

All services are provided on a best-effort basis.

  • We do not guarantee approvals or timelines
  • Outcomes depend entirely on government authorities
  • We are not responsible for external delays or decisions

By using our services, you acknowledge and accept these limitations.

15. Changes to Terms

We may update these terms at any time without prior notice. Continued use of the website means you accept any updated terms.

16. Governing Law

These terms are governed by the laws of Pakistan. Any disputes shall be subject to the jurisdiction of courts in Karachi.

17. Contact Information

For any inquiries or support, please contact us through the details provided on our website.